Overview

LP Health Directions provides two types of purchases: (1) class registrations for CPR/First Aid/BLS training and (2) AEDs and related supplies sold through our AED Shop. Our policy below explains both.

Classes (registrations): You may cancel or reschedule with a full refund by contacting us at least 24 hours before your scheduled class time.

Products (AED Shop): Our standard return window is 30 days from delivery for eligible items. Items must be unused, in the same condition you received them, and in their original packaging.

Class cancellations & rescheduling

To cancel for a full refund or to reschedule, contact us at least 24 hours before your class start time. Cancellations or reschedules within 24 hours of the class start time, or no-shows, are not eligible for a refund.

Product returns (AED Shop)

To be eligible for a return, your item must be unused and in the original packaging. Certain items are not returnable once opened due to health and safety regulations (see list below). Return authorization is required before shipping anything back.

How to start a return

  • Email info@lphealthdirections.com with your order number to request a Return Merchandise Authorization (RMA).
  • We’ll reply with instructions and the correct return address (some products are serviced via our warehouse/partners).
  • Include proof of purchase with your return.

Non-returnable items (examples)

  • Opened AED pads/electrodes, installed or activated AED batteries
  • Emergency response/PPE items that contact skin or bodily fluids (once opened)
  • Customized/special-order items
  • Digital goods and training eCards once accessed or issued
  • Downloadable software/content
  • Gift cards
  • Certain health and personal care items

Please do not send your purchase back to the manufacturer unless we instruct you to do so.

Partial refunds may be granted for items returned with missing parts, non-original packaging, or damage not due to our error.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment. Please allow typical bank/processor timelines for funds to post.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank; it can take several business days for a refund to post. If you’ve done all of this and still haven’t received your refund, please contact us at info@lphealthdirections.com.

Sale items

Only regularly priced items may be refunded. Sale, clearance, or discontinued items are final sale unless defective or otherwise required by law.

Exchanges

We replace items only if they are defective or damaged on arrival. Email info@lphealthdirections.com to request an exchange authorization. After approval, send your item to the address we provide (see Locations below).

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed/mailed to you. If the order wasn’t marked as a gift, we’ll refund the original purchaser.

Shipping returns

Unless the return is due to our error or a defective product, you are responsible for return shipping costs. Shipping charges are non-refundable.

For approved returns, ship to the location provided with your RMA. Our primary return intake location is:

Phoenix Training Center
29 West Thomas Rd. #201
Phoenix, AZ 85013

Other locations (by arrangement):
Tucson Training Center, 5815 E Speedway Blvd, Tucson, AZ 85712
East Valley Training Center, 29895 N Desert Willow Blvd, San Tan Valley, AZ 85143

For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking.

Need help?

Email us at info@lphealthdirections.com with any questions about refunds, returns, or class cancellations.