Customer policies

Refunds, rescheduling and returns.

A clear starting point for class and AED-product questions.

Class changes and attendance

Cancellations and rescheduling requests must be made at least 24 hours before the scheduled class or assessment time. Contact LP Health Directions as early as possible and include your registration information.

If you do not attend, or if you request a cancellation or reschedule with less than 24 hours notice, your payment is not refunded or transferred. You must pay again to book another class.

AED products and supplies

Contact LP Health Directions before sending any equipment or supplies. We will review the specific order, item and reason for the request, then confirm the available next step in writing. Return eligibility, shipping, refund and warranty outcomes require approved terms for the specific product and purchase; this page does not promise a particular outcome.

Start a request

Email info@LPHealthDirections.com with your registration or order information, or call the Phoenix office at (602) 654-1323 or the Tucson office at (520) 475-4050.