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Michael Lomas 12/01/21

As of June 30, 2021, it is possible to text-to-9-1-1 for police or medical emergencies in all counties of Arizona. Having the option to text 911 may be beneficial for someone who is deaf, hard of hearing, speech impaired, or if their safety is jeopardized due to a domestic or a hostage situation.

Unfortunately, rural areas, where texting is not available, will not have the option to text 911. If text-to-9-1-1 is not available, the sender will receive a message directing them to call 9-1-1 instead. If the texter is deaf, hard of hearing, or speech impaired in an area that is not covered, TTY or Telecommunication Relay Services will remain available as a way to call 911.

To text 911

  • Open a new text message in your phone's messaging app.

  • Enter 911 as the recipient

  • Type your message

  • Hit send

The 911 operator will respond by texting. Make sure to turn your phone to silent, if you feel your safety is jeopardized by talking over the phone.

What information should you give to the 911 operator?

The 911 operator will answer calls by asking "What's your emergency?" When placing a call or text to 9-1-1, make sure to include;

The nature of your emergency

such as a vehicle collision, fire, medical or trauma emergency, behavioral emergency, situation requiring law enforcement, or special situation such as (hazardous materials spill, or other issue involving containment)

Location of your emergency

Be as specific as possible. Most 911 dispatchers will see the address you are calling from if you call from a landline. If you call or text from a cell phone or smart phone, the dispatcher may have a general idea where you are. It is important to confirm your location and give specific instructions for EMS providers when they arrive, such as (gate / security code, direction, approach) Be sure to advise of any safety concerns for EMS providers as they approach the scene.

Your call back number

Your call may be disconnected, providing a call back number will allow the dispatcher to call you back.

Number of people affected and their conditions

The 911 dispatcher will ask you about the condition of the patients when appropriate, be sure to answer the dispatcher's questions as thoroughly as possible.

Consider taking a class with LP Health Directions to prepare for a medical emergency. We offer in-person classes as well as blended classes in CPR, first aid, AED, and BLS training. We offer training through American Heart Association, The American Red Cross, and The American Safety and Health Institute. Sign up for classes online by visiting our website or by calling.

LP Health Directions

"Health and Safety for the 21st Century"



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